Refund Policy

1. Overview

At MyCreer, we strive to provide high-quality educational counseling services. This Refund Policy outlines the conditions under which refunds may be granted for our paid services. We understand that circumstances may change, and we aim to handle refund requests fairly and transparently.

Please read this policy carefully before purchasing any of our services.

2. Service Categories and Refund Terms

Free Services

All free services, including initial consultations, general inquiries, and basic information requests, are provided without any refund obligations.

Counseling Sessions

• Individual Sessions: Cancellations made 24 hours or more before the scheduled session will receive a full refund.
• Late Cancellations: Cancellations made less than 24 hours before the session will not be eligible for a refund but may be rescheduled once.
• No-Shows: If you fail to attend a scheduled session without prior notice, no refund will be provided.

Application Packages

• Profile Evaluation: Full refund available within 7 days of purchase if no consultation has been conducted.
• Application Assistance: 50% refund available within 14 days if the application process has not begun.
• Complete Application Packages: Refunds are not available once the application process has started.

Test Preparation Programs

• Self-Paced Courses: Full refund within 7 days of purchase if less than 20% of the course has been accessed.
• Live Classes: 70% refund if cancelled 7 days before the program start date.
• One-on-One Coaching: Follows the same terms as individual counseling sessions.

Visa Assistance Services

• Document Review: Full refund within 48 hours if no review has been completed.
• Complete Visa Packages: 50% refund if cancelled before document submission to authorities.
• Post-Submission Services: No refunds available once documents have been submitted.

3. Special Circumstances

Medical Emergencies

In cases of documented medical emergencies, we will consider refund requests on a case-by-case basis. Please provide appropriate medical documentation.

Service Dissatisfaction

If you are dissatisfied with our service quality, please contact us within 7 days of service completion. We will review your feedback and may offer partial refunds or service credits at our discretion.

Technical Issues

If technical issues on our end prevent service delivery, full refunds or service credits will be provided.

4. Refund Process

1. Contact our customer support team with your refund request
2. Provide your order number, reason for refund, and any supporting documentation
3. Our team will review your request within 5-7 business days
4. If approved, refunds will be processed within 10-14 business days
5. Refunds will be issued to the original payment method

Processing times may vary depending on your payment provider and financial institution.

5. Non-Refundable Items

The following services and items are not eligible for refunds:

• Third-party fees (university application fees, test registration fees, etc.)
• Services completed or partially completed
• Digital products and resources already delivered
• Services purchased more than 30 days ago
• Promotional or discounted services

6. Refund Methods

Payment Methods

• Credit/Debit Cards: Refunds processed to the original card
• Bank Transfers: Refunds processed to the original account
• Digital Wallets: Refunds processed to the original wallet
• Cash Payments: Refunds issued as store credit or bank transfer

Processing Fees

Any payment processing fees or bank charges incurred during the original transaction will not be refunded.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. For purchases made before the policy change, the original terms will apply.

8. Contact Information

For refund requests or questions about this policy, please contact us: